PRIVACY POLICY

Last Updated: January 2025

This Privacy Policy describes how ONFLOORING, INC. (“ONFLOORING,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit or make a purchase from our website (the “Site”).

By using this Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

Personal Information You Provide

• Name

• Email address

• Phone number

• Billing and shipping address

• Order details and purchase history

• Communications with customer service

Payment Information

Payment information (such as credit card numbers) is processed securely by third-party payment processors and is not stored on our servers except as necessary for transaction records.

Automatically Collected Information

When you visit the Site, we automatically collect:

• IP address

• Browser type and device information

• Pages visited and interaction data

• Cookies and similar tracking technologies

2. How We Use Your Information

We use personal information to:

• Process and fulfill orders

• Communicate regarding orders, shipping, and customer service

• Provide quotes, pricing, and project estimates

• Improve website performance and user experience

• Send promotional or informational emails (you may opt out at any time)

• Comply with legal and regulatory obligations

• Detect fraud and maintain Site security

3. Sharing of Information

We do not sell your personal information.

We may share information with:

• Shipping carriers and freight providers

• Payment processors

• Analytics and marketing service providers

• IT, hosting, and security vendors

• Government authorities when required by law

All service providers are required to protect your information and use it only for authorized purposes.

4. Cookies and Analytics

We use cookies and similar technologies to:

• Enable essential Site functionality

• Analyze Site traffic and usage

• Measure marketing effectiveness

Analytics Tools

We use tools such as:

• Google Analytics

• Advertising and remarketing services (including Google advertising cookies)

You may opt out of:

• Google Analytics: https://tools.google.com/dlpage/gaoptout

• Google Ads personalization: https://adssettings.google.com

You can also manage cookies through your browser settings.

5. Your Privacy Rights (California Residents)

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have the right to:

• Know what personal information we collect and how it is used

• Request access to your personal information

• Request deletion of personal information (subject to legal exceptions)

• Request correction of inaccurate personal information

• Opt out of certain data sharing practices

• Not be discriminated against for exercising your privacy rights

To exercise your rights, contact us using the information in Section 10.

6. Data Retention

We retain personal information only as long as necessary to:

• Fulfill orders and provide services

• Meet legal, tax, and accounting requirements

• Resolve disputes and enforce agreements

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

• Sensitive data is encrypted during transmission

• Access to personal information is restricted to authorized personnel

• Servers are maintained in secure environments

No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their policies independently.

9. Children’s Privacy

This Site is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us at:

ONFLOORING, INC.
Phone: 888-427-2183
Contact information is available on our website.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last Updated” date. Continued use of the Site constitutes acceptance of the updated policy.