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Shipping
Transition Strips, Moldings & Non-Flooring Lightweight Items
Transitions are carefully packed in sturdy long tubes or boxes and shipped via UPS or FedEx from North Carolina or Georgia. Most lightweight shipments do not require a signature. If your order comprises both lightweight items and flooring, you will receive multiple shipments.
Flooring - Curbside Liftgate, Appointment Delivery
Flooring orders are typically shipped by commercial LTL freight carriers on large trucks. Many shipments weigh more than 1,500 pounds and may exceed two tons, making specialized freight delivery necessary.
A representative from the shipping company will contact you to arrange delivery on a weekday, typically between 8 AM and 5 PM, and usually within a 4-hour time slot. Your flooring will be transported on one or more pallets and delivered to the curb at the end of your driveway or nearest accessible curbside location via a truck equipped with a lift-gate. Using a pallet jack, the driver will move the pallet onto the lift-gate and lower it onto the street adjacent to your curb.
To bring the flooring into your home or garage, you must be capable of transporting individual cartons that weigh between 30-70 lbs each from the curbside. If you are unable to safely move cartons of this weight, arrange for assistance before delivery. Also, you will likely have to dispose of the pallet and shrink wrap.
Flooring - Pick up From Location
If offered, and you opt to pick up your flooring order, you must have experience loading and transporting palletized building materials. A confirmation email will ask you to acknowledge this requirement.
You must have access to a pick-up truck, box truck, trailer, commercial van, or an equivalent vehicle. The cargo weight capacity of your vehicle must be suitable for your order's weight. Sedans, SUVs, station wagons, minivans, or any similar vehicles are not allowed. At the pick-up location, a forklift will load your pallet(s) of flooring onto your vehicle. Your flooring must be picked up promptly or storage fees will be added.
Receipt of Flooring
Please inspect the shipment before signing the delivery receipt. Check the outside of the pallet, packaging, and any visible product for signs of damage or shortages. If you observe any visible damage or missing items, note it on the driver's delivery receipt before signing and take clear photos of the shipment and packaging.
You are not expected to open every carton during delivery. However, any visible damage to the pallet, packaging, or accessible product should be documented before the driver departs.
A signed delivery receipt confirms that the shipment was received. Failure to note visible damage or shortages on the delivery receipt may limit or prevent claims with the freight carrier or manufacturer and may affect the remedies available to you.
If damage that was not reasonably visible at the time of delivery is discovered while unpacking, do not install the affected product. Retain the original packaging and pallet, take photographs of the damage and packaging, and notify ONFLOORING within 48 hours of delivery. Concealed damage claims are subject to freight carrier and manufacturer reporting requirements, and failure to provide timely notice may limit or prevent available remedies.
Special Circumstances
- Condominiums and multi-family residences: Freight carriers may only deliver to the nearest accessible curbside or common area, which could be some distance from your unit.
- Limited truck access: If your street cannot safely accommodate a commercial freight truck, you may need to arrange pickup or an alternate delivery location with the local freight terminal.
- Weather: Be prepared with a tarp or other covering to protect your flooring after curbside delivery if weather conditions require.
This Shipping Policy is incorporated by reference into ONFLOORING, INC.'s Terms of Use and applies to all purchases made through this Site.
