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Shipping
A typical ONFLOORING shipment weighs over 1,500 lbs and can often weigh more than two tons! Plus our shipments will arrive to you via a commercial LTL freight carrier in a big truck. Now that we have your attention, do not be frightened. Do understand, however, that this process is not the same as receiving a 5 lb box at your door from UPS with no signature required.
Fulfillment
Your order is filled from a regional warehouse/distribution center from one of our manufacturer or distribution partners. Individual boxes of flooring, typically weighing between 30-60 lbs each are shrink wrapped onto one or more pallets. The order ships and is sent to the closest terminal to your delivery address by the freight carrier. Depending on the warehouse location, and your delivery address, this takes between 2-10 business days. Once the flooring arrives at your local freight terminal, an agent from the shipping company will give you a call to schedule a delivery on a weekday, usually between 8 AM - 5 PM, and with a 4-hour time window.
Residential Liftgate Service
One or more pallets of flooring and related items will be delivered on a lift-gate equipped truck to your curbside at the end of your driveway. The truck driver will use a pallet jack to slide the pallet onto the lift-gate, and then lower the lift-gate onto the street next to your curb.
What Is Your Responsibility
You will need to be able to carry individual cartons of flooring weighing between 30-60 lbs each from the curbside into your home or garage. A 500 sq.ft. order will have around 25-30 cartons. If you have physical limitations that prevent you from doing this, please arrange for some help in advance.
Upon delivery please inspect your item(s). You will be required to sign a Proof of Delivery receipt. Please note any damage to the item or packaging on the delivery receipt. A signature is required for all deliveries; the driver is unable to complete delivery without a signed delivery receipt. Have your cell phone ready for photos to document any damage. ONFLOORING cannot process any claims on your behalf for shipping damage unless the damage is noted on the delivery receipt.
Special Circumstances
- If you live in a condominium or other multi-family residence, the truck will only go to the nearest common area to the curbside of the street. This may be a large distance from your unit.
- If you live on a very small street that cannot accommodate a large truck safely, you will need to make alternate arrangements with the local freight terminal representative.
- Bad weather could be an issue on the day of delivery. Be prepared with a tarp or covering while the flooring is at the curbside.
Be sure to read our checklist for a successful installation!
Moldings, Accessories & Lighter Weight Items
Shipments for moldings are securely packaged in long hard tubes or boxes and are shipped UPS or FEDEX. They are delivered with no signature required and all of the above is not applicable.
