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Return and Refund Policy
A Return Authorization Number is required, please contact us here
You may return 4 or more unopened, factory-sealed flooring cartons within 15 days: a 20% handling/restocking fee will be charged and you are responsible for the shipping charges.
Returns Not Permitted on:
- Installation materials & tools
- Transition Strips & Moldings
- Underlayment
- Adhesives
- Flooring described as "closeout"
Cancellations Not Permitted on Made-To-Order Transition Strips. The majority of transition strips sold on our website are made to order. If the SKU number of the transition strip begins with : VEX , VE, RSN, SLT, SCAP, VCAP, QR, MRQR, MRRD, MRTM or MREC, it may not be canceled after the order is placed.
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