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Return and Refund Policy
A Return Authorization Number is required, please contact us here, make sure to note the reason for your return request and your order number.
FLOORING
You may return five (5) or more unused and unopened, factory-sealed flooring cartons within 15 days: a 25% handling/restocking fee will be charged and you are responsible for the shipping charges.
INSTALLATION TOOLS AND MATERIALS
You may return unused and unopened items in factory sealed containers within 15 days: a 40% handling/restocking fee will be charged and you are responsible for the shipping charges. You must retain the original shipping tube/container.
UNDERLAYMENT
You may return unused and unopened items in factory sealed containers within 15 days: a 40% handling/restocking fee will be charged and you are responsible for the shipping charges.
TRANSITION STRIPS AND MOLDINGS
You may return unused and unopened transition strips/moldings in factory sealed containers within 15 days: a 50% handling/restocking fee will be charged and you are responsible for the shipping charges. You must retain the original shipping tube/container.
CANCELLATIONS NOT PERMITTED ON MADE-TO-ORDER TRANSITION STRIPS. The majority of transition strips sold on our website are made to order. If the SKU number of the transition strip begins with : VEX , VE, RSN, SLT, SCAP, VCAP, QR, MRQR, MRRD, MRTM or MREC, it may not be canceled after the order is placed.
- Adhesives
- Flooring described as "closeout"
